Customer Service

neat-os Return Policy

neat-os wants you to be happy. If you are not 100% satisfied with your bags you may return them within 90 days. Just send us the bags back with a copy of your original emailed receipt for a full refund (excluding all shipping).

If your bags arrived defective or damaged from transit, neat-os will refund your amount within 30 days of receipt of shipment.

Please contact if you need to place a return and include your your name, contact information, order number and reason for the return and we will reply with your return instructions. Once your package has been received we will notify you. All refunds will be credited to the account charged.

For more information check out our FAQs.